FAQ

Do you accept VISA & Mastercard?

Yes. Paypal will provide the option to pay by card once selected. No Paypal account is required.

Does your Vape Juice/E-liquid contain nicotine?

The sale of e-cigarette products containing nicotine is illegal in Victoria under the Drugs, Poisons and Controlled Substances Act 1981.

What are the laws about selling e-cigarette products to a person under 18?

Selling e-cigarette products to any person under 18 is illegal. This includes the sale of e-cigarette products from vending machines to a person under 18.

Do you have a retail premise?

Yes! We're located at; 21 Glenferrie road, Malvern 3144 VIC Monday: Closed Tues-Wed: 10am-6pm Thur-Fri: 10am-7pm Sat-Sun: 10am-4pm (03) 9994 7158

Can you show me how to use an e-cigarette?

Yes. I may demonstrate how a product works on a technical basis, but you may not use the e-cigarette product inside the premises. The Tobacco Act bans the use of e-cigarette products in enclosed workplaces.

Can you offer me taste tests of products?

No. The Tobacco Act prohibits supply of free samples of e-cigarette products.

Can I pick up my online order in-store?

Unfortunately, we do not offer click and collect at this time

Do you offer any warranty?

Yes, we offer a 3 months warranty from sale. Please note, this refers to hardware only.

Who do you use as your courier?

All of our online orders are dispatched with Sendle.

How much is freight?

We offer a flat rate of $7 for all orders under $70. Any orders over $70 will include free freight.

Can I use a courier of my choice?

Unfortunately, we only offer Sendle as an option for our domestic freight.

How do I track my order?

If you have provided an email address with your purchase your tracking information will be provided once your order has been dispatched.

How long will it take for my order to be dispatched?

We aim to dispatch all orders on the next business day from receipt during business hours. If for whatever reason your order was not collected, it will be collected and dispatched the following day.

Do you ship internationally?

At this time, we only offer shipping domestically.